Participation & governance

Participation & governance

We aim to support the development of the governance systems, structures, policies and practice that empower disadvantaged people – including women and people with disabilities - to participate in the decisions that affect their lives.

Together with local partners Seba Jagat and SOVA, VSO India is working with marginalised communities in Kalahandi and Koraput districts to increase awareness of, and access to basic services like health and nutrition.

The Strengthening Community Action on Health and Nutrition (SCAN) project is targeting increased uptake of health services by 4,000 women and awareness of nutrition programmes by 25,000 community members. 

Samadhan - Harnessing technology to increase accountability to marginalised citizens

Samadhan is an online government service grievance system, developed by VSO, that allows citizens to lodge complaints either online, by one rupee SMS or toll free phone call.  The complaint can then be tracked through to resolution.  

Poor and marginalised communities can hold government to account for the services they are entitled to without the time and financial cost of travelling to the district centre.  The project is a flagship example of the development sector and government working in tandem to improve the lives of the poorest. 

Learn more by accessing case studies:

Samadhan - Citizens Action for Governance [PDF]
Seven Samadhan stories of success [PDF]